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Frequently Asked Questions

Where can I buy a Draper® product?
Draper® products are only sold to qualified dealers. Contact the Draper Europe AB sales office to find your closest dealer.

Are Draper® products kept in stock?

A selected assortment of Draper® products is available for immediately delivery from Draper Europe AB’s warehouse in Halmstad, Sweden.

Are Draper® products CE approved?
Draper® products for the European market are CE approved. If a product should not be CE approved this is explicit declared.

What warranty do I have on a Draper® product?
• Draper® products are covered by 2 year warranty from invoice date. The warranty is valid for any damage caused by wrong manufacturing.
• The warranty does not cover any damages for transport; please contact the company responsible for the transport.

Where to turn to with a complaint?
• Any complaints by end user are directed to the current dealer for the purchase.
• Draper Europe AB reserves the right to check a returned product before replacing it.

What is gain?
Gain is a measure of brightness and a “real-world” comparison is with a matt white projection screen. Most matt white screens have a fairly uniform light distribution pattern with gain of approximately 1.0. Screens that appear brighter on axis are concentrating reflected light in a narrower area: the gain may be 2.5 on axis but 0.5 at 60° to the side. With today’s brighter, high output projectors, gain is not as important as it once was because the screen no longer has to make up for a lack of projector brightness. Other factors such as colour contrast and accuracy, uniformity, reproduction of black and the ability to perform with more ambient light in the audience area, are equally important.

Advantages of Tab Tensioned screens?
Tab Tensioned screens have a tensioning function with a wire running from end of bottom dowel to the top of the screen. Tab Tensioned screens are manufactured with a stretchable surface, and the possibility to adjust the flatness of the surface provides a perfectly flat viewing surface for years and years. These screens are popular for conference applications where high technology Short Throw projectors are common and among home theatre enthusiasts where Full HD projectors are used.

The difference between a white and a grey screen surface?
As a general rule a white screen surface is used when most of the surrounding lights can be blocked out. The white areas of the projected image are shown as truly white, and the colours are authentically reflected on the screen surface.

However, in many cases it can be difficult to block out all surrounding light, and therefore a grey screen surface might be a better choice. A light grey screen surface enhance the darker image areas even when light sources tend to make it lighter, and a better contrast between colours and black/white is perceived.­

How to maintenance and clean a projection screen?
• To protect a screen when not in use, store it in the fully retracted position.
• Do not install the screen close to a heat source.
• To clean the screen surface carefully use only neutral cleaning as water and soap. Stains like paint or ink might be impossible to remove, however contact our sales office for advice.

Draper Europe AB
Västervallvägen 6
S-302 50 Halmstad

Tel: +46 (0) 35 14 42 90
Fax: +46 (0) 35 14 42 91